Returns and Exchange
We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.
Unless the product is faulty, as items are custom made, we cannot exchange because they do not fit or are not suitable – so please choose carefully when ordering.
When faulty returning items, wrap the package securely and enclose your receipt/order confirmation (this is e-mailed to you), and reason for returning the item/s, all postage costs for returning items will be at your expense.
As new manufacturer faulty clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments.
Outside of this time frame we provide a manufacturer 12 month warranty for faults (faults not deemed to be normal wear and tear usage). Faulty goods that can be repaired will be repaired at the manufacturers cost / if repair is not possible and replacement is deemed appropriate new garments will be ordered as replacement. Refunds will not be given. 2XU reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review.
Once we have received the returned products, exchanges / repairs will be processed within standard production guidelines (this may mean waiting for the next club order production run in some cases).
2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.